Operational Excellence Mixtape: September 28,2018


The mixtape contains news,新利备用网址blogs,articles,resources,and links about creating value,continuous improvement,innovation,and leadership in healthcare and industry – compiled and shared byRyan McCormack

Healthcare – Creating Value for Patient

Creating value for patients isn't a "project".  Lean thinking isn't a program you "implement" in a hospital over a few years.Virginia Mason has been improving value-based care for 17 years and it continues to deliver breakthroughs in safety,quality,and cost.

Bland hospital food is can be bad for patients.The New York Times looks at hospitals that are re-inventing their menus to createhospital food that you can get excited about.  I once worked at a hospital with a CEO that believed that high-quality and dignified food would benefit patients – he would be excited by this program.

Operational Excellence

There are many lean tools.  The X-Matrix might be one of the most enigmatic.  I've always found it to be an elegant way to condense a great deal of connected strategy data.  However,I have mostly failed in winning over senior leadership teams in adopting this tool as a part of a robust Strategy Deployment system..It would appear I'm not alone.  Dan 新利18网址Markovitz describes an approach tovisualizing strategy deployment (Hoshin Kanri) that may be more effective in achieving adoption.

Systems drive behaviours.  But can you use aculture committee to help shift behaviours and support transformation?

There are few precise definitions of Lean.Agile suffers from many of the same ‘brand' issues as Lean does,as it's really hard to nail down what it is.

Seth Godin shares best practices onsetting up a better conference.

Jon Miller describes his thoughts onhow to manage continuous improvement without authority(有另一种方式吗?)。

Leading & Enabling Excellence

How much waste and anguish is created when staff and leadership lack clarity?  A lot –the root cause of workplace drama is often a lack of clarity.

Clarity,structure,and planning helps create better team dynamicsaccording to this article from Stanford on how to lead more effective teams.

Coaching – Developing Self & Others

Improvement is a skill that needs to be practiced.  Dr.Bob Maurer describes the power ofkaizen and standardization for creating an improvement habit.Dr.Maurer is the author of a great book on developing improvement habits calledThe Spirit of Kaizen: Creating Lasting Excellence One Small Step at a Timeand I heard him recently onan excellent episode of the Lean 新利备用网址Blog Podcast with新利18网址 新利18网址Mark Graban onMastering Fear.

Failing is a necessary result of the learning process.  Columbia University hasdeveloped a research centre to further studies on the value of failing.

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Ryan is an operational excellence professional with over 18 years experience practicing continuous improvement in healthcare,insurance,food manufacturing,and aerospace.He is an avid student of the application of Lean principles in work and life to create measurably better value.

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