卓越运营Mixtape: May 22, 2020

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Thanks as always to Ryan McCormick for this…


医疗保健 - 创造价值为病人

客户体验做法正在医疗保健更广泛地采用。Patient satisfaction surveys are no longer enough to put the patient experience at the centre of care

I was excited in 2018 when Atul Gawande was announced as the CEO of Haven – a joint venture of Amazon, Berkshire Hathaway, and JP Morgan whose mission is to reduce costs of healthcare.Two years later, Atul Gawande announces he is stepping down, with little progress made to date

电子医疗记录是复杂的,数据结构,使其难以看病人的过程中,流量使用传统的报告。Process mining in healthcare can save lives

Integrated data and technology in healthcare has long been elusive.微软推出云医疗保健

卓越运营

什么是“去看看”在数字世界血友病联盟的工作场所是什么样子?Toyota is rethinking what it means to ‘go and see for yourself'

Most organizations are enduring a ‘digital transformation' in some form. Digitization invites new levels of (sometimes) value-added complexity, but many organizations fail to remain vigilant in removing non value added variability while transforming.Simplify your business processes to improve your digital transformation

Suggestion boxes are outdated management technology and should be placed in the utility shed with your rotary phones and fax machines. Digitization has led to instant feedback, voting, and transparency that were unimaginable during the golden age of suggestion boxes. Suggestion boxes are clunky, slow, and simply don't work. To reduce the time it takes to ‘process' suggestions,使用简单的持续改善或提高每日代替意见箱

Still thinking about installing a suggestion box? Here's whythe suggestion box must die

Michael Balle offers upa lean thinking playbookfor organizations navigating the covid crisis.

Leading & Enabling Excellence

先从为什么。我们假设这是最简单和最快什么和如何沟通的人,但Good Leadership Is About Communicating the Why

工作人员希望自治,而不是监督。Reduce stress by giving people more control

教练 - 发展自我及其他

“We trained everyone, but not everyone is following the new procedure. Let's train them again (the exact same way!)”. I've always been a fan of TWI instruction methods in order to share the ownership of understanding between instructor and student. Here'show to instruct using TWI so that you know that they know

书籍,播客,视频新利luck备用网址

Check out thisLEI播客与丹希思,开关的作者和新书上游。我正在阅读Upstream.

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Ryan is an operational excellence professional with over 18 years experience practicing continuous improvement in healthcare, insurance, food manufacturing, and aerospace. He is an avid student of the application of Lean principles in work and life to create measurably better value.

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